Shipping policy

Last updated: November 8, 2026

Processing time

Orders are prepared and shipped within 1–3 business days after payment is confirmed. Made-to-order or customised products may take longer; the estimated time is shown on the product page. When your order ships, you will receive a tracking number by email.

Estimated delivery times

• Mainland Spain: 24–72 business hours.
• Balearic Islands, Canary Islands, Ceuta and Melilla: up to 7 business days.
• Rest of Europe: 7–10 business days.
• Japan: 5–10 business days by express courier, subject to customs clearance.
• Other destinations: the estimated delivery time is shown at checkout.

Delivery times are estimates and may vary due to logistics, customs, high-demand periods or other circumstances beyond our control.

Shipping costs

Shipping costs are calculated and shown at checkout before you confirm your order.

Customs, duties and taxes

• European Union: no customs duties apply.
• Japan: prices include import duties and consumption tax. There is nothing more to pay on delivery.
• Canary Islands, Ceuta, Melilla and other destinations outside the European Union: customs duties, import taxes or clearance fees may apply. They are paid by the customer on delivery, unless otherwise stated at checkout.

Delivery address and issues

Please make sure your delivery address is complete and correct. If your order is delayed, lost or arrives damaged, contact us at info@tetsuo.com with your order number and we will help you.