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What Triathletes say
Very responsive, very available and product is amazing. Looking forward racing with my tetsuo cockpit
From the first contact they have been very attentive and professional. The quality of my new Kaizen is beyond doubt and the comfort is felt from the first kilometer.
Marcos (I think he is the founder) is the one who takes care of you and is 100% involved with the project and ensuring that the customer has an excellent experience, this is the third product I have bought, he has gone through TAO, KAYZEN and now MASAMUNE
Really high quality products, love the brand!
Best customer service ever.
Recommend I can as Yoda would say.
Excellent!!! It is wonderful to be able to write to them by WhatsApp or email and they answer you quickly. Even more, I bought some wedges of 10º and asked them for a change. They didn't have any problem and they did it with pleasure. A pleasure. Thank you!
I am very happy with the purchase, the treatment received and the quality of the product.
100% recommended!
Very good advice to help me in the purchase and installation.the quality of my new Kaizen is beyond any doubt and the comfort is felt from the first kilometer.thanks again.
They look very good, so far I've only put them on and ridden 1 day, but the change in terms of support and comfort compared to the ones I had before is brutal.
Everything very fast.
The product meets 100% of my expectations.
The communication with Marcos has been at all times, easy and fast.
Ligeros y muy cómodos! La nueva actualización permite multitud de ajustes de posición, muy contento!
Prompt attention, good shipping, good quality.
Very happy with the product you have.
Top product and above all a direct customer service and 10!!!!
It is the second time I buy something with them and great. A pleasure as always
Everything was excellent, the attention, the recommendations and the product is superb.
Thank you very much
Perfect, both in service and customer service and product quality.
Everything perfect, I would buy again without a doubt, they solve all your doubts and help you with everything.
Thank you
Una empresa de 10. Siempre solucionando las preguntas y todo aquello que surja.
FAQS
Where are your products manufactured?
We are based in Spain so we manufacture everything here.
At the moment all carbon fibre parts are being manufactured in Spain and all the alloy pieces in Germany
Can you manufacture a custom plate to adapt your armrests to my bike?
Yes! If you need a dedicated plate or custom alloy piece that you want to manufacture we can make it happen!
Just drop as an email at info@tetsuo.com with your requirements with some pictures or drawing that might help
What payment methods do you accept?
We accept all major payment methods, including Visa, MasterCard, PayPal, Apple Pay, and Google Pay.
How can I find the right product for me?
Each product page provides detailed descriptions, installation guides, and technical specifications. Additionally, you can contact our 24/7 customer support for personalized advice.
How can I place an order?
Orders can be placed directly through our online store at Tetsuo.com. Simply select the products you want and follow the checkout process. We accept multiple payment methods, including Visa, PayPal, Apple Pay, and more.
What are the shipping options and estimated delivery time?
We offer worldwide shipping with both standard and express options. The estimated delivery time is usually 3-7 business days, depending on your location. During checkout, you'll receive an estimated delivery date.
What is the return policy?
You have 14 days to return any product at no additional cost if you are not satisfied. Just ensure the item is in its original condition. You can find more details about returns here.
Do you offer a warranty on your products?
Yes, we offer a 2-year warranty on all our products. If you encounter any issues during this period, please contact us for assistance or replacement. You can read the full warranty policy here.
